| Q: | Why did my search come back with no results? |
| A: | First, check your spelling/spacing to make sure the information you entered was correct. Next, remove any punctuation/symbols and make sure you are using the full word and not an abbreviaton (ie Use "digital camera" instead of "digi cam"). Lastly, use general terms. "Sony digital camera" will return better results than "Sony Cybershot 500 with carrying case included". |
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| Q: | Why can't I locate the exact product I'm looking for? |
| A: | Try using our above search tips to see if that helps. If you still cannot locate the product, our merchants may not carry it. As much as we would like to, Shogging.com does not contain every product ever made, but generally if you follow the search tips we can find you a suitable replacement. |
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| Q: | Do I purchase products directly from Shogging.com? |
| A: | No. Shogging.com is a product comparison engine that helps you locate a merchant that sells the product you are looking for. Once we locate that merchant for you, we give you the oppurtunity to learn more about the product and possibly purchase it from the merchant. Though if you are looking for the famous pepperjam that started it all, you can purchase it at igourmet.com |
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| Q: | Can Shogging.com help me repair my product? |
| A: | Unfortunately, we do not search for repair shops nor do we have manufacturer support information. We suggest that you check the merchant or product manufacturer's website for information on product repair. |
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| Q: | Can Shogging.com help me use or install my product? |
| A: | No. For installation and product use information, we recommend that you read the product manual or search the manufacturer's website for assistance. |
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| Q: | I've lost a part to my product, can Shogging.com help me order a replacement? |
| A: | Shogging.com does not sell replacement parts, but it is possible that the merchant you bought the product from does, or you could also check the manufacturer's website. |
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| Q: | Can Shogging.com help me determine whether this product is compatible with my system? |
| A: | Shogging.com does not have a compatibility search engine but it is possible that one of our merchants does or the product manufacturer's website may also contain one. |
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| Q: | If I encounter a problem with my product, can Shogging.com help me resolve it? |
| A: | No. For customer service on a product you should consult the merchant's website or the manufacturer's website. |
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| Q: | Is my information safe with Shogging.com? |
| A: | Yes. For more information on the subject, read our Privacy Policy |
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| Q: | I've encountered a problem with one of your merchants, can Shogging.com help me? |
| A: | Yes. Shogging.com is about giving you the best online shopping experience, if you should encounter a problem when dealing with one of our merchants, we would like to hear about it. Email us at customerservice@shogging.com. |
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