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My experience with Steve’s Blinds and Wallpaper has not been a good one. Using the parameters found on their website on 10/18/08 I placed an online order for two oversized roller shades which were supposed to ship in one day or be free! On 10/23/08 I received the shades. The shades were not “roller” shades as I specified but chain driven with the chain placed on the right side. Although the specifications I entered were accepted and my order was confirmed without any error message the manufacturer could not make the blinds as ordered and decided to alter my order without contacting me first.  Because the altered shades would not function properly in my windows (one shade was 70 inches wide and the right hand chain would be out of my reach in a corner in back of furniture and the required brackets were too large for the window frames) I called Steve’s the day I received the shades and notified them that there was a problem, requested a call tag for the wrong shades and correct replacements be sent.  The following week another set of shades arrived that were identical to the previous incorrect set. I again called Steve’s on 10/29/08 and notified them of the duplicated wrong order and that I had yet to receive a call tag for the first order. I now had two wrong orders. The Steve’s rep apologized; apparently the call tag for the first order had gotten to Steve’s but for some reason was not forwarded to me she then placed me on hold and called the mfg. Because none of these events were my fault, Steve’s spoke with a supervisor at the mfg. who agreed to alter the production process and make the shades that day the way they were ordered and ship right away. Late Thursday afternoon 10/30 I received the two call tags for the incorrect shades. The call tags did not allow for pick-up at my home by UPS but required I transport both oversized boxes to a UPS drop off facility which I did on 10/31. UPS tracking shows the returned shades were received and signed for by the mfg. on Monday 11/3. When I had not received the replacement shades as of 11/6/08 after being told on 10/29 that they would be made immediately and after considerably more time had passed than it had taken for my returns to get back to the mfg.  I called Steve’s to check on their status. I was placed on hold while Steve’s contacted the mfg. I was then informed that indeed they did have my returns but they had not made my shades on 10/29 as they said they would. I was told the shades would be made in the next couple of days and would ship the following Tuesday or Wednesday.  I told Steve’s this was not acceptable and I did not want to work with this mfg. with all shades returned and my replacements not in production I wanted my order cancelled. I was told by Steve’s they would try to cancel my order but could not promise. I was firm since the order was not in production that I wanted it cancelled. I was placed on hold yet again while the mfg was called I was then informed the order could not be cancelled because it was already in production despite having just been told it was not. I told Steve’s if the shades were shipped I would return them under Steve’s “100% satisfaction guarantee” Steve’s told me because my shades were custom they could not be returned. Since all shades made by Steve’s are “custom made” to the customers measurements their “100% satisfaction guarantee” means nothing and so much for their next day or free shipping promise! 

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